Streamlined maintenance for community housing providers
Community housing providers manage diverse property portfolios — from ageing converted houses to modern purpose-built accommodation. Maintenance needs vary widely, contractors differ by region, and compliance requirements are strict. HousingHub gives community housing teams a single platform to manage requests, contractors, and property histories across their entire portfolio.
A$29/property/month. Cancel anytime.
The problem
- Properties of different ages and types have different maintenance profiles
- Regional properties use different contractors, making coordination complex
- Staff turnover means institutional knowledge about property issues is lost
- Compliance reporting requires documented evidence of property upkeep
How HousingHub helps
- Centralised view of all maintenance requests across your entire portfolio
- Build and manage your contractor network with profiles, quotes, and job history
- Property history persists regardless of staff turnover
- Photo and document storage for every job — ready for compliance reporting
How it works
Request submitted across portfolio
Maintenance requests come in from staff across your entire property portfolio — whether it is a converted house in a regional town or a purpose-built complex in the city. Each request is tagged to the specific property and includes photos and a description.
Centralised triage
A central maintenance team or regional manager triages incoming requests from a single dashboard. They assess priority, check the property history for recurring issues, and decide whether the job needs immediate attention or can be scheduled.
Regional contractor coordination
The job is assigned to a contractor from your network who services that region. Contractors receive the job details in their portal and submit quotes before starting work. For urgent jobs, managers can fast-track the assignment and skip the quoting step.
Portfolio reporting
Completed jobs feed into portfolio-wide reports showing maintenance spend, response times, and outstanding requests by region or property type. These reports are ready for board meetings, executive reviews, and compliance submissions.
Compliance and audit readiness
Community housing providers registered under the National Regulatory System for Community Housing (NRSCH) must meet performance standards that include maintaining properties to an acceptable standard and responding to tenant maintenance requests in a timely manner. The NRSCH compliance framework requires providers to demonstrate systematic property management processes and keep records that evidence their approach. HousingHub supports these requirements by creating an automatic audit trail for every maintenance interaction — from initial request through to job completion. Portfolio-level reporting helps providers prepare evidence for registration renewals and compliance assessments without manually assembling data from spreadsheets and email threads. The platform also supports planned maintenance scheduling, which aligns with the NRSCH expectation that providers take a proactive approach to property upkeep. Providers can generate reports segmented by region, property type, or time period to match the specific evidence their registrar requests.
Frequently asked questions
Simple pricing
A$29/property/month
Unlimited requests, contractors, and team members included.
Cancel anytime during your trial