Track maintenance across properties you lease — not own
Most SDA and SIL providers don't own their properties. They lease from landlords or real estate agencies and sublease to participants. This creates a unique maintenance challenge: some jobs are your responsibility, and some are the landlord's. HousingHub lets you track both in one system, so nothing falls between the cracks.
A$29/property/month. Cancel anytime.
The problem
- Unclear who is responsible for each maintenance job — your team or the landlord
- No single view of jobs sent to the real estate agency vs handled internally
- Invoices from contractors mixed with landlord-managed work
- Lease agreements require you to report maintenance promptly, but you have no system for it
How HousingHub helps
- Assign each request to your own contractor OR the property owner / real estate agency
- Track landlord-managed jobs separately with their own status and timeline
- Complete audit trail showing when issues were reported and how they were resolved
- Property-level history that stays even when participants or staff change
How it works
Issue identified in leased property
A staff member or participant identifies a maintenance issue in a property your organisation leases. They submit the request through HousingHub with photos and a description, which is immediately visible to the property manager.
Manager decides responsibility
The manager reviews the request and determines whether it falls under your organisation's responsibility or the landlord's. Structural issues, fixed appliances, and building faults typically go to the landlord, while day-to-day wear items are handled internally.
Tracked through separate pathways
If it is your responsibility, the job is assigned to your contractor network through the normal workflow. If it is the landlord's responsibility, the request is logged as a landlord-managed job with its own status tracking and follow-up timeline.
Complete record for both parties
Whether the job was completed by your contractor or the landlord, the outcome is recorded against the property. This creates a single, unified maintenance history showing every issue, who was responsible, and how it was resolved.
Compliance and audit readiness
Sublease agreements typically require tenants to report maintenance issues to the landlord or managing agent promptly and in writing. Failure to report known issues can shift liability onto your organisation if the problem worsens or causes harm to a participant. HousingHub creates a timestamped record the moment an issue is identified, giving you documented evidence of when you became aware and what action you took. For issues escalated to the landlord, the platform tracks your notification date and the landlord's response timeline. This is particularly important where unresolved landlord issues affect participant safety, as regulators expect providers to demonstrate they escalated appropriately. Having a clear, auditable trail protects your organisation in disputes with landlords and during compliance reviews.
Frequently asked questions
Simple pricing
A$29/property/month
Unlimited requests, contractors, and team members included.
Cancel anytime during your trial