Keep every group home maintained, documented, and audit-ready
Group homes for NDIS participants need constant attention — from day-to-day repairs to safety-critical fixes. But when support workers are focused on participant care, maintenance reporting often falls through the cracks. HousingHub makes it simple for staff to log issues from their phone, so managers can act quickly and keep every home in safe, liveable condition.
A$29/property/month. Cancel anytime.
The problem
- Support workers are busy with participant care and forget to report maintenance issues
- Maintenance requests get lost in group chats, text messages, or verbal reports
- No photographic evidence of issues when they are first reported
- Property condition deteriorates because small issues are not tracked until they become big ones
How HousingHub helps
- Mobile-friendly request submission — staff log issues with photos in under a minute
- Managers see all open requests across all group homes in one dashboard
- Automated workflow from request to quote to job completion to invoice
- Early issue detection prevents small problems from becoming costly repairs
How it works
Support worker spots the issue
During a shift, a support worker notices a maintenance issue — a leaking tap, broken lock, or damaged flooring. They open HousingHub on their phone, select the group home, snap a photo, and submit the request in under a minute.
Team leader reviews
The team leader or house manager receives the request and assesses urgency. Safety-critical issues like broken locks or water damage are flagged as urgent. Routine items like a stiff door handle are scheduled for the next available contractor visit.
Contractor completes the work
The assigned contractor receives the job in their portal with photos and a description. They attend the property, complete the repair, and upload photos of the finished work. For jobs requiring a quote, the manager approves before work begins.
Property history updated
The completed job is recorded in the property history with timestamps, photos, contractor details, and cost. This builds a living record of every maintenance action taken at the group home, accessible to any manager or auditor at any time.
Compliance and audit readiness
Group homes for NDIS participants must meet safety standards that protect participant wellbeing and ensure liveable conditions at all times. Regulators expect providers to respond to maintenance issues promptly, particularly where delays could create safety risks such as broken locks, faulty smoke detectors, or water damage leading to mould. The NDIS Quality and Safeguards Commission looks for evidence that providers have a systematic approach to identifying and resolving property issues, not just reactive responses to complaints. HousingHub provides this evidence automatically by recording every request, response time, and resolution. Providers who can demonstrate consistent, timely maintenance responses are better positioned during quality reviews and practice standard assessments. A documented maintenance history also protects providers in the event of a participant complaint or safeguarding concern related to property conditions.
Frequently asked questions
Simple pricing
A$29/property/month
Unlimited requests, contractors, and team members included.
Cancel anytime during your trial