Maintenance management built for Supported Independent Living providers
SIL providers manage shared living environments where maintenance issues directly affect participant wellbeing. From broken appliances to plumbing emergencies, every request needs to be logged, assigned, and resolved — with a clear record of who handled it and when. HousingHub gives SIL teams a single system to manage it all.
A$29/property/month. Cancel anytime.
The problem
- Support staff report maintenance issues by text, email, or phone — and things get lost
- No clear record of which jobs were handled by your contractor vs the landlord
- Auditors ask for property maintenance history and you scramble to piece it together
- Multiple houses, multiple landlords, no single view of what needs attention
How HousingHub helps
- Staff submit requests with photos from any device — nothing gets lost in an inbox
- Managers assign jobs to your own contractor or the property owner with one click
- Every job tracks from request to quote to completion to invoice
- Permanent property history ready for NDIS audits and compliance reviews
How it works
Staff reports the issue
A support worker identifies a maintenance issue in a shared living house and submits a request through HousingHub from their phone or tablet. They attach photos, select the property, and describe the problem in plain language.
Manager reviews and assigns
The SIL manager receives the request in their dashboard and decides whether it should be handled by your own contractor or escalated to the property owner. They assign the job with a single click and set the priority level.
Contractor quotes and completes
The assigned contractor receives the job in their portal, submits a quote for approval, and completes the work once approved. They upload progress photos and mark the job as done when finished.
Invoice and close
The contractor submits their invoice through the platform, linked directly to the completed job. The manager reviews and closes the request, creating a permanent record in the property history.
Compliance and audit readiness
From July 2026, SIL providers will need to meet updated NDIS registration requirements that place greater emphasis on property safety and participant living conditions. Maintaining a documented history of maintenance requests, response times, and completed works directly supports the evidence base needed during registration audits. HousingHub creates this documentation automatically as part of everyday use, so there is no separate compliance task to manage. Every request, assignment, quote, and completion is timestamped and stored against the property. This means your audit trail builds itself as your team works, rather than being assembled retrospectively under pressure. Providers who can demonstrate a systematic approach to property maintenance are better positioned to meet the NDIS Quality and Safeguards Commission expectations.
Frequently asked questions
Simple pricing
A$29/property/month
Unlimited requests, contractors, and team members included.
Cancel anytime during your trial